Shipping and Payment
We deliver your orders to Germany and Austria. We can deliver the shipment to your home or a company address where someone can sign for the package when it is delivered.
We offer you the following shipping options: Germany: DHL Standard and DHL Express Austria: DHL International and DHL Express International
The standard shipping cost within Germany is 4.90 euros per order and 9.90 euros per express order. The standard shipping cost within Austria is 9.90 euros per order and 14.90 euros per express order.
The delivery period for standard shipping in Germany is 2 to 5 business days after placing the order. Express orders are delivered in 1-2 business days. The delivery period for standard shipping in Austria is 5 to 7 business days after placing the order. Express orders are delivered in 2-5 business days. All orders that come in before 2 pm can be processed and sent out within the same day. All orders are processed from Monday to Friday. RIANI cannot accept liability for unforeseen delivery delays that fall outside of our sphere of influence.
The following payment methods are available to you in the RIANI online shop:
- VISA credit card
- MASTERCARD Kreditkarte
- Advance Payment
- Direct debit
The bank details and reference line required to transfer the invoice amount will be sent to you by email after the order process. Please settle the invoice amount within 14 days upon receipt of the goods.
Please note that your billing address needs to match the address on your credit card statement. Your credit card will be charged when you place the order.
After placing the order, you will be forwarded to PayPal’s payment page. Here you can either make the payment using your PayPal account or select an alternative payment method. The invoice amount will then be directly charged to your account.
After placing the order, you will be forwarded to Sofort’s payment page. Here, you can directly enter your online banking contact details and complete the order (as long as your bank has approved this process). The due invoice amount will be charged directly to your account.
Your order will be processed and shipping as soon as we have received payment. If the amount has not been received in 10 business days, RIANI reserves the right to cancel your order.
When confirming your order, you issue us a direct debit mandate authorising us to withdraw the purchase price. The mandate confirmation will be sent to you in a separate email.
To protect against fraud and to ensure security, we reserve the right to temporarily exclude certain payment methods, particularly purchase on invoice. If a particular payment method is not currently available, you will automatically be offered a different available payment method.